Shipping policy

Thank you for shopping at Qieuinjie! We are committed to providing a reliable and convenient shipping experience for our customers worldwide.

Please review our shipping policy below for information about shipping destinations, processing times, delivery estimates, shipping fees, and other important details.

1. Shipping Destinations

We currently offer shipping to the following countries:

• United States

• United Kingdom

• Canada

• Australia

• Germany

• France

• Italy

• Spain

Shipping availability is subject to the delivery address and any applicable shipping restrictions.

2. Order Processing Time

All orders are typically processed within 1–3 business days after payment confirmation.

Business days exclude weekends and public holidays.

During peak shopping seasons, promotional events, or periods of high order volume, processing may take longer than usual.

Once your order has been shipped, you will receive a shipping confirmation email with tracking information, where available.

3. Shipping Methods

We work with established shipping carriers to deliver orders safely and efficiently.

Our shipping partners may include:

• USPS

• UPS

• FedEx

• DHL

The shipping carrier used for your order will depend on your delivery destination, package details, and available shipping services.

4. Estimated Delivery Time

Our estimated total delivery time is 8–12 business days, including order processing and shipping transit.

Delivery estimates begin after payment confirmation and include our standard processing period.

Please note that delivery times are estimates rather than guaranteed arrival dates. Actual delivery times may vary due to customs inspections, weather conditions, carrier disruptions, public holidays, or other circumstances beyond our reasonable control.

5. Shipping Fees

We offer Standard Shipping with the following rates based on your order subtotal.

All shipping fees are listed in US dollars (USD).

Free Standard Shipping on Orders Over US$37.99!

Shipping fees are calculated based on the merchandise subtotal before shipping charges and applicable taxes.

The final shipping fee will be displayed at checkout before payment is completed.

6. Order Tracking

Once your order has been dispatched, we will send you a shipping confirmation email containing your tracking number and tracking details, where available.

Please allow some time for the carrier's tracking system to update after your package has been shipped.

If you have questions about your tracking information, please contact our customer service team.
If you wish to track your shipment, please enter your international tracking number (which has been sent to your email address) at https://extcall.17track.net/en/multiline.

7. Customs Duties and Import Taxes

International orders may be subject to customs duties, import taxes, or other charges imposed by the destination country.

Unless expressly stated otherwise at checkout, these charges are not included in our product prices or standard shipping fees and may be the responsibility of the customer, subject to applicable law.

Customs clearance procedures may occasionally cause delivery delays.

8. Incorrect or Incomplete Shipping Addresses

Customers are responsible for providing accurate and complete shipping information when placing an order.

Please carefully verify your name, street address, apartment or unit number, postal code, and contact information before completing checkout.

If you notice an error in your shipping address, please contact us as soon as possible.

We will make reasonable efforts to update your information before the order is shipped, but changes cannot be guaranteed once the package has been dispatched.

9. Delayed Shipments

Although we work to deliver orders within the estimated timeframe, unexpected delays may occasionally occur.

Potential causes include:

• Customs inspections or clearance delays

• Severe weather conditions

• Carrier service disruptions

• Public holidays

• High seasonal shipping volumes

• Incorrect or incomplete delivery information

If your order is significantly delayed, please contact our customer support team so we can assist you.

Where required by applicable law, we will provide appropriate options for delayed or unfulfilled orders.

10. Lost or Damaged Packages

If your package is lost in transit or arrives damaged, please contact us with your order number and relevant details.

For damaged items, please include photographs of the product and packaging where possible.

We will review the situation and work with the shipping carrier when necessary to determine an appropriate resolution, which may include a replacement or refund.

Your statutory consumer rights remain unaffected.

11. Multiple Shipments

Orders containing multiple items may occasionally be shipped in separate packages.

If your order is divided into multiple shipments, you may receive separate tracking information for each package.

There will be no additional standard shipping charges solely because we divide your order into multiple shipments.

12. Contact Information

If you have any questions about shipping, delivery times, tracking information, or your order, please contact us.

Store Name: Qieuinjie

Website: https://www.qieuinjie.com/

Customer Service Email:qieuinjie@outlook.com

Thank you for choosing Qieuinjie. We appreciate your trust and look forward to delivering your favorite fashion pieces!